|
| |
Directwholesaleproducts.com - Your #1 Wholesale Source
Policies
|
We
believe in treating all our customers fairly. Each order placed is given
top priority. Below are our policies on different topics including
shipping, international shipping, returns, etc. Please review this page carefully. |
Privacy:
Our sites security is monitored
by
a third party company called ScanAlert. They are one of the industry leaders in
preventing hacking and credit card fraud due to hackers. In addition, Direct
Wholesale Products will NEVER release, give, or sell any customers information
to any other party for any reason. When ordering or sending us an email you can
always be assured of your privacy.
Ordering:
Ordering from
us is simple. Simply add items to the shopping cart and follow the easy
instructions. Through our checkout system you can pay with Visa, MasterCard, Discover,
Amex, Paypal, Money Orders, Cashiers Check, or Cash.
Please DO NOT
email your credit card number to us because it is not secure. We reserve the
right to ask for additional information or obtain a copy of your drivers license
and credit card being used for larger first time orders or suspicious orders.
All product information on our site is listed as accurate as possible, however,
sometime products come in slightly different or with different accessories that
what is listed or pictured. We reserve the right to refund an order due to a
pricing error or cart error that results in an incorrect order total.
Returns:
Please
review or return policy carefully so that in the event something needs to be
returned the process goes smoothly. THERE ARE NO RETURNS OF ANY ITEMS IN THE CLOSEOUT
SECTION. CERTAIN ITEMS MAY ALSO BE MARKED AS NON RETURNABLE ON THE ITEM PAGE. WE
WILL MAKE THIS CLEAR ON THE PAGE IF IT IS A NON RETURNABLE ITEM. When returning,
we recommend the buyer insures and gets tracking/delivery confirmation on the
returned item. We are not responsible for lost or misdirected items returned to
us.
DEFECTIVE ITEMS:
If your order, or part of your order arrives defective and there is no visual
damage to the box you must notify us within 3 business days of receiving it. We
will try and troubleshoot the problem and if it is determined that the item
needs to be returned we will replace it at no extra cost. Items that come with
dead batteries are NOT considered defective. If the buyer would
like a refund on a defective item, the item must be returned at his or her
expense and there is a 10% administrative fee. Original shipping charges from
the actual order are also non refundable. ALL DEFECTIVE ITEMS MUST BE RECEIVED
BACK AT OUR WAREHOUSE WITHIN 10 DAYS OR RECEIVING THE GOODS TO QUALIFY FOR AN
EXCHANGE OR REFUND.
DAMAGED MERCHANDISE:
If your
order, or part of your order arrives damaged by the carrier we will assist you
in filing a claim on your behalf. You must report damaged merchandise to us with
3 business days in order to be eligible. We will then replace the the damaged
goods. Should the buyer ask for a refund, the same defective merchandise refund
policy applies.
WORKING MERCHANDISE:
We offer an unconditional money back
guarantee or exchange on all merchandise for 5 days, however, there is a 20% restocking fee. Merchandise must be returned in the same
condition, in the SAME PACKAGING, and contain all the parts/directions (if
applicable) that the item(s) were shipped with. The buyer MUST
contact us and return the item(s) within 10 days of receiving the goods to qualify.
Original shipping from the order, and return shipping are nonrefundable.
Shipping:
All orders are processed within 24-48 business
hours for all in stock items. During busy times of the year, such as Christmas,
order processing time may take up to 72 hours. All orders include FREE tracking so our customers may track their
packages for any size order. UPS does not deliver to PO boxes, therefore, you must provide a
street address if you select UPS shipping. While most orders are delivered to
you in 1-6 days after shipping, please allow up to 2 weeks for delivery because of slow mail. If you prefer a
faster methods of shipment, such as next day air those options are also
available. Some faster shipping methods may require additional shipping for air
packages due to the dimensions of the shipping boxes. We will contact you if
this arises. See our Shipping Information
page to find out the approximate delivery period to your location. UPS shipments
include insurance up to $100. Extra insurance may be purchased, but is NOT
included in the UPS rates provided on our site. Should you need more insurance
you must email us for the extra cost so we may add it to the total. USPS
services do not
include any insurance. Should they be lost, we are not responsible. Email us if
you want insurance on your USPS shipment.
Shipping Fees:
You have a right to know your shipping fees prior to your purchase from us.
To avoid surprises when checking out, our shipping fees are calculated based on
the weight of your order. These fees are for US shipments only. International orders
require higher shipping charges and are also calculated with the shopping cart. Some heavier items may incur additional
handling fees.
International Orders:
WE CANNOT SHIP LIGHTERS AND AIRSOFT GUNS OUTSIDE THE UNITED STATES! NO
EXCEPTIONS!
There is a $10 minimum order for international shipment. If you are dropshipping
products through our site then there is no international minimum order. This is due to the extra time it takes to fill out customs forms. Just add the items you are
looking for to the shopping cart to get shipping prices.
Please note that orders outside of the USA will be shipped Airmail or UPS. Although
airmail
for most countries has an estimated delivery time of 7-14 days, please allow up
to 6 weeks for orders to be delivered (Average time being 2 weeks). Packages are
sometimes held up in Customs.
|
